Pre/Post-sale engineer

About Septier Septier Communication Ltd. is a recognized leader in the dynamic world of cellular monitoring, analysis and interception systems solutions. Septier conceptualises, builds and delivers a wide range of tailor-made products to clients worldwide including law enforcement, rescue organisations, telecom service providers, and more. Location: On-site, Petach Tikva Employment Type: Full-time Position Overview The Pre/Post-Sale engineer acts as the technical and commercial bridge between the company and its customers, owning the customer journey from early presales engagement — presentations, proposals, and POCs — through post-sale technical support and issue resolution. Working closely with Sales, R&D, Product, and Marketing, the engineer translates customer needs into solutions while feeding customer insights back into the product roadmap. The role demands strong communication and analytical skills, comfort with international travel, and ideally background in IP communications, telecom network architecture, and intelligence technologies. Responsibilities Perform presale activities from early engagement with law enforcement customers in the telecommunication technologies and cellular domains, while working closely with the sales team and internal stakeholders from R&D, Product, Project Management and Marketing, to push opportunities forward, produce presentations, proposals and promote customer satisfaction Provide technical support to the company’s customers, take ownership of customer issues, troubleshoot, and solve technical problems. Managing customer-facing activities, including commercial and technical sessions, demonstrations and presentations, lead Proof of Concepts (POCs), technical training sessions and travel to customer sites as needed, present at webinars, conferences, and professional meetups Understanding the customer's needs and matching the customer pain points to successfully reach a proposed solution that meets those challenges, impacting greatly the product roadmap by providing the voice of customer. Requirements A tech-savvy professional, eager to learn new technologies Strong analytical skills, multitasking capabilities and problem-solving skills Exceptional teamwork capabilities High attention to detail and accuracy Ability to draft and write proposals and presentations at a professional level Self sufficient & independent In-depth knowledge of IP communications, protocols, applications and encryption – an advantage Excellent communication and presentation skills, able to clearly articulate technical topics and creatively explain complex concepts Fluent English (writing/reading/speaking) – a must other languages (preferably Spanish) – an advantage Willingness to travel abroad Linux knowledge- an advantage In-depth knowledge of telecom network architecture for Telephony, Cellular and IP networks – an advantage Background in Intelligence technologies and methodologies – an advantage Foreign passport – an advantage So, if: You are driven by curiosity and enjoy working with clients You want to learn and succeed in the intelligence and security world, and are looking for a unique opportunity to grow and contribute to a successful organization. You wish to work in an exciting and rewarding environment Then we want to meet you! Show more Show less