Customer Engineer

Role Description This is a full-time role for a Customer Engineer, based in Israel. The Customer Engineer leads the technical relationship with customers, working directly with them to understand their needs, identify gaps, and resolve issues quickly - backed by CodSec's internal teams (Dev, DevOps, and Security Engineering) to close those gaps fast. The Customer Engineer owns delivery quality at the customer level, making sure technical work translates into real outcomes on time. Responsibilities include: Acting as the primary technical point of contact for assigned customers, leading hands-on technical engagement directly with them Understanding customer environments, needs, and gaps, and translating them into clear technical requirements Owning technical delivery quality, ensuring implementations meet customer expectations and CodSec standards Escalating and coordinating with internal teams (Dev, DevOps, Security Engineers) to resolve gaps, blockers, and technical issues quickly Supporting onboarding, configuration, and tuning of customer environments (e.g., SIEM/SOC platforms, detection content, integrations) Troubleshooting technical issues raised by customers and driving them to resolution, looping in internal teams as needed Providing technical updates and status to customers and internal stakeholders, keeping delivery aligned with project timelines Identifying recurring technical gaps or risks and feeding them back to internal teams for process or product improvement Working closely with the Project Manager/CSM function to keep technical delivery on schedule Qualifications Strong troubleshooting skills and comfort working hands-on in customer environments Ability to communicate technical concepts clearly to both technical and non-technical stakeholders Comfortable working directly with customers, including gathering requirements, managing expectations, and driving issues to closure Strong collaboration skills, with the ability to coordinate quickly across internal technical teams (Dev, DevOps, Security Engineering) Familiarity with scripting or basic automation (e.g., Python, Bash) is a plus Fluent in Hebrew and English Willingness to travel to customer sites as needed Experience as a Customer Engineer, Technical Account Manager, Solutions Engineer, or similar customer-facing technical role - advantage Experience in cybersecurity, SecOps, or SOC environments, ideally with SIEM/SOAR platforms (e.g., Google SecOps/Chronicle, Splunk, or similar) - advantage Company Description CodSec is a certified partner of Google, Cribl, and Checkmarx, specializing in Advanced Security Operations, Application Security, and Agentic AI. We deliver innovative SecOps and AppSec solutions that scale to meet the evolving needs of organizations, focusing on efficiency and measurable impact. Our expertise encompasses global deployment of SecOps, secure software development practices, and integration of Generative AI for Incident Response and Business Process Management. With a commitment to fostering proactive security cultures, CodSec empowers clients to innovate securely while reducing effort and enhancing response speed. Based on proven success with global enterprises, we continue to evolve with cutting-edge, AI-driven strategies. Show more Show less