Junior Product Support Specialist

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions. We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products Key Responsibilities: Manage client onboarding and ensure smooth, effective use Investigate and resolve first and second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D on system-level problems Strong technological skills and the ability to quickly learn and work with software systems Clear and professional communication skills Strong customer orientation and service mindset This is a full-time position, 9:00–18:00 . The role is hybrid , offering flexible and convenient working hours. Our offices are located in central Israel .