Salesforce CRM Project Lead (5508)

We are looking for an experienced professional to lead complex CRM initiatives and projects in a Salesforce -based environment. The role includes end-to-end ownership of Salesforce CRM projects, from requirements and solution architecture through implementation and go-live, while working closely with business teams, IT, vendors, and senior stakeholders. Key Responsibilities • Lead complex Salesforce CRM projects end-to-end • Define solution and integration architecture • Analyze business processes and translate them into system requirements • Lead integrations with core systems, DWH, ESB, and operational systems • Manage vendors and cross-functional teams • Lead requirements workshops, testing, implementation, and go-live • Identify risks, gaps, and blockers and drive solutions Requirements • 10+ years of experience leading Information Systems projects • 5+ years of significant Salesforce project experience • Proven experience with complex CRM projects in large organizations • Strong systems analysis and solution/integration architecture experience • Deep knowledge of Salesforce Platform, Data Model, Flows, Security Model, and Integration Patterns • Experience with APIs, Web Services, and Event-Driven Architecture • Experience working with Agile and SDLC Significant Advantage • Experience in financial services, insurance, credit, or wealth management • Salesforce Architect / Application Architect certification • Data Governance / Master Data experience • AI / GenAI experience with Salesforce Show more Show less